FAQ

Can I vary the ring width, thickness or combine designs?
Most rings with a few exceptions can be customized. Most rings are offered in standard 5-8mm widths and in 3 thicknesses: Light (1.3-1.5mm), Regular (1.6-1.9mm) and Heavy (2.0-2.3mm). We can however customize our rings to most widths and thicknesses other than our standard offering. Most designs can be combined and/or elements removed/added. Endless variations are available. Please contact us with specific requests.

What are the available metal options?
Most rings we make are available in Platinum (pure 95%), Palladium (pure 95%), 18kt (yellow, rose, white & two-tone), 14kt (yellow, rose, white & two-tone), 10kt (yellow, rose, white & two-tone) and Tarnish Resistant Sterling Silver. Alloy is for samples only.

Can I rotate my stock?
Our stock rotation policy is a one for one exchange. We buy-out competitors. Please contact us with specifics and we will be glad to help you out.

How long does it take to make a ring?
Our standard delivery time for special orders are 10 business days. Some custom orders may take longer. However, most orders, if needed sooner (even with design variations) can be made within a week. Stock orders take approximately 1 month. Please contact us with specific requests.

What methods of payment are accepted?
We accept company checks, cash, all major credit cards and clean precious metal scrap.

Do you discount?
Credit card accounts receive a 3% discount for payment on the shipping date. By check approved accounts 3% within 10 days of the invoice date. We also accept clean scrap that can save you up to 15% as compared to sending to a refinery.

Will you replicate a picture or sample?
We can replicate and custom change most non-copyrighted machined rings. We also work with independent CAD contractors that can generate any specialized theme. Email, fax or send us the image, sketch or sample, with a detailed request and we’ll promptly notify you with availability and cost.

Do you offer displays?
We can supply customizable displays upon request. We also professionally tag the rings in all stock orders.

Can you stamp my trademark inside the rings?
Yes, we encourage Private Label participation that allows you to exclusively market your own brand. A one-time file creation fee of $100 will apply.

Can you engrave the inside of my special order?
We offer free inside ring diamond-drag engraving. Laser engraving requires a nominal fee dependent on file complexity. Please contact us with specifics.

What diamonds do you use? Our standard diamond quality is G-H color SI1-2 clarity full cut diamonds. Other grades are available upon request. You can supply your own diamonds when submitted with your order.

Where is the jewelry made?
Our jewelry is domestically produced in our Carle Place factory. We’ve been making rings for almost a half century.

Do I need a Return Authorization number to return an item?
Yes, all returns require a return authorization number from our customer service department. Please contact us with specifics.

Do you resize and refinish customer’s rings?
We will re-size whenever possible up to 1 size and re-finish most rings for free. There will be a charge for shipping. Unfortunately, most diamond and casted rings are excluded. Please contact us with specific requests.

I’m a consumer, can I buy direct?
We do not sell directly to the public. We only sell to verifiable jewelry businesses. Please feel free to contact us to get a list of retailers in your area.

Can I return the ring if customer cancels?
We will accommodate returns if your customer’s plans change, a 20% re-stocking fee may apply. Please contact us with specific requests.

Do you offer coop advertising?
Our customers can use the images on our website for their marketing purposes. All others must get permission. Since we are a non-branded Private Label provider, we do not offer coop advertising. Please contact us with specific requests. Note: Endless reserves the right to make pricing and policy changes without prior notice.